Frequently Asked Questions (FAQs)

It is extremely important for us at WeilJewelry to guide you and help you take the right decision!
In this page, you will find a list of some of our Frequently Asked Questions that we hope will help you as you browse our website and jewelry collection.

Where is WeilJewelry located? 
WeilJewelry is an online jewelry store. We offer fine vintage, antique, estate and modern jewelry here on our online shop as well as Etsy & eBay.

We also have a strong presence in Miami/Aventura/Hollywood/Boca Raton/Palm Beach area where we offer in-house/office appointments.

Please contact us to schedule an appointment.

What do your customers say about WeilJewelry? 
Our clients are extremely happy with working with us!
We are proud to feature testimonials of customers who have replied on our work and expertise to find or make the jewelry of their dreams.
Click here to read all our customer reviews

We have 5/5 Stars on Etsy, Google Reviews and 100% Positive Feedbacks on eBay.

- We have been Star Sellers on Etsy since October of 2021 with no interruption, and were one of the first shops to receive the badge. We have a record of providing an excellent customer experience.

- We are Top-Rated Sellers on eBay. It means we are one of eBay's most reputable sellers, and constently deliver outstanding customer service. 

What is your return policy?
We have a fantastic 14 days return policy*. You can read our return policy in detail here.

*Exclusions apply. Please read our full return policy.

How can I see your jewelry in person? Do you have a home viewing option?
Thanks to our amazing 14-day return policy*, you can shop with us knowing you can return it if you change your mind.
Upon receipt of your order, you will have 14 days to review the item and make a decision. If you decide not to keep it, you can ship it back to us for a full refund or exchange.
*Exclusions apply. Please read our full return policy.

We also offer in house/office appointments in Miami area (Aventura, Hollywood, Boca Raton & Palm Beach area). Our South Florida jewelry expert is available now to meet you directly at your house/office to show you the jewelry of your dreams. We can also meet you to speak about your next custom jewelry design project or any other projects that you might have in mind!

Feel free to contact us to schedule an appointment at the time that works for you.
 
What is your shipping policy? 
Good news! WeilJewelry always ship your orders for free in the US!

All of our shipments are insured.
To learn more about our shipping policy, click here.

Do you ship worldwide?
Yes we do! We are proud to have customers in 25 countries including the United States (with Puerto Rico & The US Virgin Island), Canada, Mexico, Panama, France, Switzerland, Germany, Italy, England, Scotland, Ireland, Danemark, Sweden, The Netherlands, Australia, New Zealand, Malaysia, China, Hong-Kong, Singapore, Taiwan, Japan, The United Arab Emirates & Israel. 

All international orders are shipped with UPS Worldwide (1-5 business days).

It is important to note that there is an international shipping fee.
International shipping starts at $40 for $50-200 orders, up to $145 for $5000+ orders. 
Shipping fees are not refundable in case of an international return.

Please note that VAT, GST (OR ANY TYPE OF SALES TAX), IMPORT FEES, CHARGES and any other import duties are NOT included in the listing price or shipping fees and payment of these duties, taxes, fees and charges is the responsibility of the purchaser at the time of delivery.

Please review our international shipping policy or contact us!

Do you charge my state or country sales tax/VAT/GST?
WeilJewelry is registered in Florida State only.
For this reason, we only charge sales taxes for order placed from FL State.
If you are located outside of FL, you wouldn't be charged any sales tax.
If you are located outside of the USA, you wouldn't be charged any sales tax...but you would need to pay any import taxes & duties in your country.

How much do you charge for sizing the ring I'd like to purchase?
All our rings over $750 come with a free sizing!
All our rings under $750 can be sized for a small fee.
Free sizing does not apply to discounted rings.

Yellow Gold Rings:
We charge $29 for the first size up or down + an extra $19 per size up.

White Gold & Platinum Rings:
We charge $39 for the first size up or down + an extra $19 per size up.

How to pay for ring sizing? Right after placing your order, WeilJewelry will email you a payment link. We invite you to message us from the product page to let us know what size you need your ring to be before purchasing it.

Please contact us for more details.

What are my payment options?
You can purchase from our online shop, using you credit/debit card (American Express, Visa, Master Card, Discovery, Diners Club), PayPal, Venmo, Apple Pay, Shop Pay (and Shop Pay Installments with Affirm), Meta Pay and Google Pay.

Do you offer payment plans?
When available you can split your purchase into four bi-weekly, interest-free installment payments for orders between 50 USD and 999.99 USD with Shop Pay (powered by Affirm).

Monthly plans are also available for orders between 150 USD and 17,000 USD.

We also offer payment plans directly through our company.

Please contact us for details.

How can I contact WeilJewelry?
 You may get in touch with our team here or via our online chat located on the bottom right of your screen.
We are also available by phone (and Whatsapp/IMessage) at +1(347) 515-1057 and via e-mail at info@wwweil.com
 
I just sent you an email/left a message, when should I expect an answer?
We will do our absolute best to answer you within a few hours! 
 
How can I connect with WeilJewelry on the social medias?
At WeilJewelry we love social medias !

You can follow us on Instagram @TheDiamondsGuy (The Diamonds Guy) & @WorldWideWeil. 
We are also very active on Facebook @WorldWideWeil. Our Twitter is @TheDiamondsGuy. We are also on Pinterest!

I want to design my own engagement ring; do you custom make jewelry?
Yes, custom jewelry design is World Wide Weil Jewelry -our parent company-specialty! We can design and make anything you want.
Please click here to learn more about our custom-jewelry service.

What is the starting price for custom-made jewelry?
Very good question! The answer is simple. In most cases we can work within your budget. It all depends what you are looking for of course! If you want an engagement ring or a wedding band, a bracelet or a necklace, a brooch or even a pair of earrings.
 
Is your jewelry and gemstones conflict-free?
We are delighted to provide our customers with ethically sourced diamonds and colored stones.
Indeed, the gemstones we use are environmentally sustainable, responsible,100% conflict-free and meet the Kimberley Process Certification.

Do you have pieces that are not on your website?
We are always acquiring new piece and are working very hard to add them all to our online shop.
If you can't find here what you are looking for, please contact us, we will help you!

Do you buy jewelry & gemstones?
Absolutely! Our parent company World Wide Weil LLC loves to buy jewelry and gemstones. We are always looking for new pieces and will buy your jewelry, loose diamond/gemstones!

Do you repair jewelry?
Yes we can repair your antique, vintage or modern jewelry.
Our master jewelers can repair almost everything!
Click here to learn about our jewelry repair service.

My white gold ring has a yellowish tint, is it normal? Can you fix that?
Gold is yellow by nature. White gold is a silver-colored alloy of gold with other metals (nickel, platinum...) and his most of the time rhodium plated. If after a few months or years your white gold ring became yellowish it is probably due to the a lack of rhodium. No worries, we can add a layer of rhodium. 

Contact us to schedule an appointment or ship us your ring!

Do you appraise jewelry?
We know how important it is for some of our customers to have an appraisal on their jewelry.
We will write you an appraisal for free for all the pieces you are purchasing with us upon request.
You can also send us jewelry bought somewhere else, we will write you a detailed appraisal.

Visit our jewelry appraisal page for details.

My colored stone is scratched everywhere; do you polish gemstones?
Yes, we can give most of the gemstones a second life. Our polisher will take care of it. 

Do you offer a warranty?
We offer a lifetime guarantee on manufacturing defects found on any pieces from WeilJewely collection or custom-made by us! This warranty doesn't apply to antique, vintage, preowned and estate jewelry.

We also offer a 30-day limited warranty for pre-owned jewelry. 
We are working very hard on quality checking all the jewelry we are selling right after buying the pieces and right before shipping it to you and you shouldn't have any issues with your purchase from WeilJewelry.
Just in case, we offer you a 30-day warranty to protect your purchase against any pre-exising issues you may encounter.

This warranty doesn't protect against damages occuring after delivery of your order due to any type of accidents.

Here is what is included in the warranty:

(all these are unfortunate and shouldn't happen, but hey! some of our pieces are over a hundred years old!)

- Any clasp or earring closure not closing well.
- Stone(s) falling of the setting.
- Prongs breaking off.
- Any other damages that are not suppose to occure with a normal wear of your jewelry like a bracelet or chain link breaking off or the shank of a ring breaking off.

If any of these happen to your jewelry, we will send you a shipping label fix your jewelry and ship it back at no extra charge.

Please reach out to us immediately if you have any issue with your order!

Do you speak foreign languages?
We obviously speak English, but we also speak French, Spanish, Hebrew and a little bit of Mandarin.